Account 

1. What are the requirements to register an online account with S5? 

1. You must be 21 years of age or older 

1. One (1) Valid Government Issued ID 

1. You must not be a student, a government official or a government employee, a banned individual as listed in PAGCOR’s National Database for Restricted Persons (NDRP). 

 

1. Why do you need my ID?  

• For your account security, we need to verify your personal details before you can process a deposit, withdrawal and/or begin a gaming session. 

 

1. What kind of ID do you accept for verification? 

Priority ID 

1. Driver's License

2. Social Security System (SSS) Card (date of birth must be visible on the ID)

3. National ID

4. Voters ID

5. Passport

6. Unified Multi-Purpose ID (UMID)

 

For Alien Card Holder: 

1. Alien Certificate of Registration (Alien Card)

 

Secondary ID 

1. Taxpayer Identification Number (TIN) Card

2. Philhealth Card

3. Senior Citizen Card

4. Professional Regulation Commission (PRC) ID

5. Postal ID

6. National Bureau of Investigation (NBI) Clearance
7. Police Clearance 

8. OFW Card

9. Barangay Clearance

10. LTO Student Permit

 

Supporting Documents: 

1. PSA Birth Certificate

2. PSA Marriage Certificate

 

Proof of Address: 

1. Utility bills, such as telephone, electric, mobile etc.

2. Bank statements

3. Employment documents

4. Housing contracts and rent agreements

 

1. Can I change my username?  

• No. You are not allowed to change your username once your account has been created. 

 

1. I forgot my password, what should I do? 

• You can follow our reset password process here: https://www.s5.com/?overlay=forgot-password 

 

1. If I'm in another country, can I access my account?  

• S5.com can only be accessed by players within the Philippines. 

 

1. Can a foreigner play on your site? 

• We only accept foreign players currently based in the Philippines with valid Philippine documentation in addition to their valid passports. 

 

1. What are the available currencies I can use to play?  

• We currently only accept Philippine Peso (₱). 

 

1. Is there a deposit fee?  

• No, S5 does not charge any deposit fee. 

 

1. How fast can I see my deposit in my account?  

• Your deposit will reflect on your balance as soon as it's been processed by your chosen deposit method. 

 

1. Can my deposit be used in all the games?  

• Yes. Your balance is available to use on all our games. 

 

1. Can I transfer my money to another account?  

• No. Transferring money from one account to another is not allowed. 

 

1. How can I withdraw my money?  

• You can request a withdrawal via Account Profile > Withdraw. 

 

1. How long does it take to receive my money?  

• You will receive your withdrawal as soon as it's been approved. 

 

 

Games 

 

1. What is a Random Number Generator (RNG)?  

• A Random Number Generator or RNG is a device that generates a random, unpredictable sequence of numbers. This can be done on several stages involving algorithms in the RNG device and other factors like mouse movements, temperature, air pressure and anything else that is unpredictable.  

 

1. What is Provably Fair?  

• Provably Fair RNG is a tool that enables the player to verify each roll result and make sure they are not being cheated. It allows players to participate in the shuffling of the deck using a “Player Seed” that can either be created by the player or generated using aspects of the player’s browser.  

 

1. What kind of games can I play online at the s5 website?  

• We offer casino table games like blackjack, roulette, craps and poker, as well as slots. 

 

1. Do I play against other players?  

• No. We have no 'player to player' games in our casino. 

 

1. Do you offer the same games at your kiosks?  

• Yes. Our kiosks also carry all our casino games. 

 

Bonus 

 

1. What is a rollover requirement? 

• A rollover requirement or wagering requirement is a minimum amount of money you must wager with that betting site before you're allowed to cash out any funds from your account. 

 

1. Can I use my bonus on all games?  

• Our bonuses can be used on all casino games, unless noted otherwise. 

 

1. Can I withdraw my money without meeting the rollover requirements of my bonus? 

• No. You can only withdraw your bonus amount and/or winnings associated with the bonus once you’ve met its rollover requirement.