FAQ
What is Rakeback?
This feature allows players to earn back a percentage of the house edge from every bet placed, win or lose. Rakeback starts at Bronze VIP.
What is a Reload? When can I claim the reload?
Depending on your weekly or monthly gameplay, receive a special bonus every week! Weekly and monthly reloads depend both on total wager and losses. This bonus includes some lossback. You can see this upcoming bonus in the available rewards drop down.
What is a VIP Rank up bonus?
Upon reaching a new VIP tier, a cash reward is automatically distributed into your available rewards. Each time you reach a new VIP Tier, the rewards increase. You can see the VIP Rank progress bar in your Rewards Tab or on the VIP Page VIP Program page.
Do my bonuses increase as I rank up?
Yes, all of your bonuses base multipliers or percantages increase as you rank up the VIP tiers. This includes rakeback, reloads, lossback and much more!
When do I get a VIP Host?
VIP Host services are accessible to all players upon achieving Gold IV status. Upon reaching this milestone, we encourage you to contact our live support team to facilitate an introduction to your designated VIP host.
What can my VIP host do for me?
Your VIP Host is dedicated to enhancing your gaming experiences by rewarding your activities. They help with giving special benefits such as personal bonuses, navigating your level-up journey, evaluating sports betting limits, offering additional bonuses when possible, and resolving any challenges you encounter on the site.

